Frequently Asked Questions
Welcome to our FAQ section. Browse through our frequently asked questions below to find quick answers to common inquiries.
Shipping & Delivery
What countries does NICE STORE ship to?
NICE STORE ships to a wide range of countries including AE, AT, AU, BE, CA, CH, CZ, DE, DK, ES, FI, FR, GB, HK, IE, IL, IT, JP, KR, MY, NL, NO, NZ, PL, PT, SE, SG, and US. Shipping availability and costs may vary by country.
What are the shipping costs for international orders?
International shipping costs vary based on the destination country and order weight. For specific pricing, please visit our shipping page or contact our customer service. Typically, delivery times range from 7-14 business days for international orders.
Is there a tracking system for my order?
Yes, all orders include tracking information sent via email once your package ships. You can use the tracking number provided to monitor the status of your shipment in real-time.
What is the process for returning an item?
To return an item, please contact our customer service within 30 days of receipt. We will provide you with a return shipping label and instructions. Once we receive and inspect the item, we will notify you of the approval status of your return. If approved, we will initiate a refund. Note: Return shipping costs are the responsibility of the customer unless the item was received defective or different from what was ordered.
How long does it take to process a return?
Once we receive and inspect your return, we will notify you of the approval status of your return. If approved, we will process your refund within 5-7 business days. Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement. Please allow up to 5-10 business days for the refund to reflect on your account.
Payment Methods
What payment methods does NICE STORE accept?
NICE STORE accepts payments through SHOPIFY_PAY, APPLE_PAY, and GOOGLE_PAY. These digital wallets provide a secure and convenient way to complete your purchase. You can choose the payment method that best suits your preferences during checkout.
Are there any transaction fees for using digital wallets?
There are no additional transaction fees for using digital wallets like SHOPIFY_PAY, APPLE_PAY, or GOOGLE_PAY. These payments are processed securely and directly through our payment gateway, ensuring a smooth and fee-free transaction experience.
Can I use multiple payment methods for one order?
Currently, NICE STORE only allows one payment method per order. However, you can place multiple orders using different payment methods if needed. If you have any specific payment requirements, please contact our customer service for further assistance.
What should I do if my payment is declined?
If your payment is declined, please check the following: ensure your payment information is correct, verify that your card has sufficient funds, and confirm that there are no restrictions on international transactions if you are ordering from abroad. If the issue persists, contact your bank to ensure there are no holds or blocks on your account. You may also reach out to our customer service for additional support.
Is my payment information secure?
Yes, your payment information is secure. NICE STORE uses industry-standard encryption to protect your data. We comply with the latest security standards to ensure that your financial information remains confidential and secure throughout the transaction process.
